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Deputyship Case Officer

Essex County Council
England, Essex, Chelmsford
£26076 - £30678 per annum + + 26 Days Leave & Defined Benefit Pension
Closing date
6 Jun 2024

Job Details

Deputyship Case Officer

Permanent, Full Time

Up to £30,678 per annum

Location: Chelmsford

This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford, 1 or 2 days per week, with the remaining time allowing for remote working if desired.

The Opportunity:

We are pleased to be able to offer an exciting opportunity in our deputyship team, a team that provides a service to protect and support the wellbeing of some of the most vulnerable people in the county. We do this by getting appointed by The Court of Protection to manage all aspects of the property and financial affairs of unbefriended people who do not have the mental capacity to manage and safeguard their own financial affairs.

We are looking for a professional, experienced case officer to take responsibility for managing all aspects of a caseload of vulnerable adults living in the community and residential care homes. We are looking for a person who will exceed the standards expected of a public authority deputy so that our clients' best interests are always met.


  • Manage all aspects of a caseload of vulnerable service users residing in residential care and the community, identified by Social Workers as not having the mental capacity to manage their own property and financial affairs.
  • Manage all aspects of clients' affairs when they move home.
  • Conduct deputy visits to clients to ensure the deputy is acting in the client's best interests and maximising their quality of life from their assets.
  • Meet the standards expected of a public authority deputy.
  • Prepare applications to the Court of Protection.
  • Claim, collect and administer all benefits and other income, ensuring completion of the individual's tax affairs.
  • Maintain and protect the client's home or dealing with their tenancy arrangements.
  • Prepare and complete annual accounts and reports on individual clients to submit to the Office of the Public Guardian.
  • Work collaboratively with the Council's social care practitioners and contracted care providers.

The Experience You Will Bring


  • Proficient knowledge of claiming and maintaining state benefits for working age adults with limited capability for work and work activity and Pension Age adults entitled to Pension Credit.
  • Experience of protecting, selling, charging or renting property on behalf of clients.
  • Experience of making Court of Protection applications.
  • Good understanding of The Mental Capacity Act 2005 and its Code of Practice, including an understanding of how the five statutory principles of the MCA are applied within working practices.
  • Proficient level of knowledge and understanding of tenancy agreements and previous experience of working with housing associations and local authority benefit teams.
  • Proficient level of knowledge and understanding of getting help with housing costs using Universal Credit, Housing Benefit and Council Tax Reductions.
  • A good decision maker.
  • Is an organised finisher of tasks and works with diligence.


  • Knowledge of charging for care.
  • Experience of visiting vulnerable adults and their carers
  • Previous experience of managing a busy caseload.
  • Excellent task management skills
  • The ability to reconcile accounts and identify and investigate anomalies on accounts
  • Excellent communication skills with experience in writing clear and accurate procedures, guidance, reports, decisions, and objective notes.
  • Works well alone, as part of a small buddy group and as part of a team
  • Experience of working full time between an office and home

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.


Why Essex?

Essex County Council covers 1,300 square miles from Constable Country to the Thames Estuary. From the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career.

We celebrate difference and work to ensure that no one is disadvantaged when accessing services, employment or public life in Essex. We’re proud to be a Disability Confident Leader. We’re committed to interviewing all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We’re also committed to interviewing all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Free to deliver big

We recruit creative, ambitious, talented people, and free them up to think – and deliver – big.

We’ve made substantial changes in recent years, reorganising how we’re structured and how we work, so we can protect the most vulnerable and enable our economy to grow. Join us and you’ll be trusted to take control, manage change and make a lasting impact. You’ll be able to call upon external partners and suppliers to help you deliver. More importantly, talented, trailblazing colleagues – including many industry-leaders – will be right by your side to share ideas, knowledge and experience.

Find out how Essex County Council is changing, and how you’ll fit in.

Employee Recognition & Engagement

Here are some of the things we have in place to give our employees a sense of belonging, involvement and recognition. 

Employee Networks:

  • Ethnically Diverse Employee Network (EDEN)
  • Carers Forum 
  • Christian Network 
  • Disabled Employees Network 
  • Lesbian, Gay, Bisexual, Transgender and Questioning Network
  • Parents Network 
  • Women’s Network
  • Men’s Network
  • Young People and Apprentice Network. 

You Make The Difference’ Awards - giving employees the opportunity to nominate individuals or teams who go above and beyond for our residents.

Employee Surveys – where we listen to the voices of our people and take action on what we hear.

Employee Panels – giving you the opportunity to feed back on a range of policies and initiatives, network with colleagues and influence far-reaching changes.

Learning and Development

We have developed diverse learning opportunities to support our people to grow both personally and professionally. This includes:

  • A large suite of online training and tools
  • Dedicated learning events such as ‘LearnFest’ – our flagship annual celebration of learning
  • Apprenticeships for both new and existing colleagues
  • Financial support to achieve professional qualifications
  • Support from subject matter experts 
  • The opportunity to share your own expertise to up-skill colleagues
  • Leadership and executive coaching
  • Learning on demand
  • Career pathways

Rewards and Benefits

  • Family Friendly flexible Working
  • Generous holiday and special leave allowances (including the option to purchase extra holiday)
  • Local Government Pension Scheme
  • Life Assurance of three times annual salary
  • Volunteering leave (up to 4 days per year)
  • Employee wellbeing and counselling
  • Travel discounts & season ticket loans
  • Learning and Development opportunities/coaching & mentoring
  • Payment of professional fees for approved professions
  • Eye care vouchers
  • Lease car scheme (dependent on business needs)
  • Up to £8,000 relocation package (subject to terms and conditions)

You’ll also have access to MyReward, a unique platform for Essex County Council employees to gain various discounts and savings.

Your Wellbeing

At Essex County Council we are committed to supporting the wellbeing of our people. We work closely with our employees to provide wellbeing support based on their needs. We strive to enable the right environment, conditions, and behaviours so individual and organisational wellbeing is embedded in everything we do.

Join us and get Inspired to do More.

Company info
0845 743 0430
County Hall
Market Road
United Kingdom

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