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Business Support Apprentice

Essex County Council
England, Essex, Chelmsford
Up to £12348 per annum
Closing date
20 Jun 2024

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Corporate Services, Administration
Job role
Contract Type

Job Details

Business Support Apprentice

Fixed Term, Full Time

£12,348 per annum rising to £22,072 per annum on the second year

Location: Chelmsford

Working Style: Anywhere worker

Closing Date: 20th June 2024

Are you looking to take first steps in starting a career in Business Administration?

Would you love to work alongside a supportive, friendly, welcoming and high achieving team? This could be the opportunity you are looking for!

We have two exciting opportunities for enthusiastic and motivated individuals to join our Business Support Teams at County Hall in Chelmsford. On site working will be required.

An in-person assessment centre for candidates who have been shortlisted for this role will be held on 28th June 2024. Successful candidates will be expected to start immediately once pre-employment checks have been completed.

Essex County Council are proud to be a Disability Confident Employer and we welcome applications from individuals with a Learning Difficulty or Disability, Autism or an additional need.


  • Healthy work life balance; flexible and hybrid working options
  • Wide range of learning and development opportunities
  • IT equipment and home-working equipment supplied
  • 26 days annual leave + bank holidays + choice to buy extra
  • Generous Local Government Salary related pension scheme
  • Access to hundreds of discounts and benefits through Essex Rewards
  • Access to our health and wellbeing support platform with LifeWorks
  • Disability Confident Leader: we are committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job
  • Up to 4 days per annum volunteering leave
  • National Apprenticeship Wage for the first 12 months of your Apprenticeship. After 12 months of service, your salary will increase to the National Living Wage (currently £22,072 per annum as of 01 April 2024)
  • A Customer Service Level 2 or a Business Administrator Level 3 qualification via Adult Community Learning (ACL)

Whilst undertaking an apprenticeship within Essex County Council, you can expect to be supported from your first day. You'll be invited to attend a specific onboarding event, have access to exclusive training material via My Learning platform, enrolled in the apprenticeship channel alongside colleagues on similar paths, invited to frequent gatherings, and offered peer-to-peer guidance. Additionally, you will have the chance to showcase your apprenticeship experience to external audiences. Apprenticeships are a valued career pathway to achieving your ambitions within Essex County Council, whilst gaining a qualification.

Our Level 2 apprenticeship is an intermediate level apprenticeship - it is the equivalent to 5 GCSE passes. Our Level 3 apprenticeship is an advanced apprenticeship - it is the equivalent to two A Levels or T Level. These apprenticeships are a fantastic steppingstone into your preferred career. You'll work under the guidance of experienced professionals to develop a solid foundation in you chosen profession, while also contributing to the overall goals and objectives of the Essex County Council.

There is every opportunity to progress to further roles and training within Essex County Council. You will have the chance to put forward your ideas, grow your skillset and collaborate with an innovative team in a collaborative environment.

What our apprentices say:

"I really enjoyed my apprenticeship with ECC, I loved that the majority of the apprenticeship is on the job learning and minimal classroom work. The opportunities for career development have been much wider than I originally thought, and the apprenticeship is such a great way to start your career and get your foot in the door with your local council/ government"

"I love the apprenticeship process as you're getting paid as you learn. I have been able to make good connections with other employees and really good relationships throughout my journey so far. It's a great starting point to anyone who hasn't got a clear idea of what work they would like to pursue. Also, the apprenticeship allowed me to try multiple different types of jobs when opportunities came up, so I was able to see what I liked, and I was good at."

The Role:

Essex County Council is looking for motivated and enthusiastic individuals to join our teams as an Apprentice within our Business Support function.

The role will be extremely rewarding if you have an interest in office administration, enjoy helping people and being part of a busy team in a challenging role and as an entry point, for someone considering a career in Administration, Local Government or Social Care. ECC highly values its apprentices and successful candidates will be encouraged to develop and in time progress within the organisation, with over 85% securing permanent roles during their apprenticeship.

This position provides the work-based experience to compliment the learning-based elements of the Apprenticeship Framework and will offer you a supportive environment in which to gain a wealth of experience and transferable skills such as IT systems, organisational skills, effective teamwork and communication.

Business Support provide high quality administrative support to all Essex County Council front-line services, so can offer experience in all aspects of customer service and administrative tasks during the apprenticeship.

About You:

You will be:

  • Educated to RQF level 2 (GCSE) or equivalent by experience
  • Highly organised and reliable
  • Capable of prioritising a demanding workload and have a "can do" attitude
  • Able to take ownership of work and achieve the agreed commitments
  • Able to communicate effectively as well as have an ability to build and establish relationships and provide a high-quality service to customers.
  • Proficient in Microsoft Office/Office 365 applications and willing to learn new systems
  • Have a friendly approach and a good phone manner
  • Emotionally intelligent
  • Good teamwork skills and a commitment to collaboration
  • Experienced in a working environment is helpful, but not essential

Essential Requirements for the role:

  • Functional Skills Level 1 in Maths and English (or equivalent), which is a Grade D/E or 2/3 to begin the apprenticeship
  • Ability to reach a Level 2 Functional Skills in both Maths & English by the End Point Assessment (EPA), if you do not already have this
  • Have the right to work and study in England
  • Have been ordinarily resident in the UK or EEA for three years before the apprenticeship start date

What will you be doing?

You will assist with the delivery of routine administrative tasks, dealing with day-to-day work including (but not limited to):

  • Inputting data from source documents into the relevant recording system, checking the accuracy, verifying and correcting data
  • Responding to emails
  • Telephone calls
  • Front facing customer service
  • Maintain your own diary and work pattern management
  • Photocopying/ scanning
  • Sending letters and dealing with incoming post
  • Attend meetings with team colleagues and Managers, either in person or by video
  • Working from home or in an office space
  • Work alongside other administrative assistants and apprentices who will train you and support you through the day-to-day work
  • Follow ECC policies and procedures for task completion and our expected standards of behaviours

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We are committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you need any reasonable adjustments during the process.

We are also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

To read more about us please visit:

Corporate Services: Corporate Services

Entry to Work: Entry to Work

How to apply

Seize the day! Discover your future in Business Administration by clicking the APPLY button now!

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

Additional Information:

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require further information, please email:

Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page .


Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours


Why Essex?

Essex County Council covers 1,300 square miles from Constable Country to the Thames Estuary. From the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career.

We celebrate difference and work to ensure that no one is disadvantaged when accessing services, employment or public life in Essex. We’re proud to be a Disability Confident Leader. We’re committed to interviewing all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We’re also committed to interviewing all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Free to deliver big

We recruit creative, ambitious, talented people, and free them up to think – and deliver – big.

We’ve made substantial changes in recent years, reorganising how we’re structured and how we work, so we can protect the most vulnerable and enable our economy to grow. Join us and you’ll be trusted to take control, manage change and make a lasting impact. You’ll be able to call upon external partners and suppliers to help you deliver. More importantly, talented, trailblazing colleagues – including many industry-leaders – will be right by your side to share ideas, knowledge and experience.

Find out how Essex County Council is changing, and how you’ll fit in.

Employee Recognition & Engagement

Here are some of the things we have in place to give our employees a sense of belonging, involvement and recognition. 

Employee Networks:

  • Ethnically Diverse Employee Network (EDEN)
  • Carers Forum 
  • Christian Network 
  • Disabled Employees Network 
  • Lesbian, Gay, Bisexual, Transgender and Questioning Network
  • Parents Network 
  • Women’s Network
  • Men’s Network
  • Young People and Apprentice Network. 

You Make The Difference’ Awards - giving employees the opportunity to nominate individuals or teams who go above and beyond for our residents.

Employee Surveys – where we listen to the voices of our people and take action on what we hear.

Employee Panels – giving you the opportunity to feed back on a range of policies and initiatives, network with colleagues and influence far-reaching changes.

Learning and Development

We have developed diverse learning opportunities to support our people to grow both personally and professionally. This includes:

  • A large suite of online training and tools
  • Dedicated learning events such as ‘LearnFest’ – our flagship annual celebration of learning
  • Apprenticeships for both new and existing colleagues
  • Financial support to achieve professional qualifications
  • Support from subject matter experts 
  • The opportunity to share your own expertise to up-skill colleagues
  • Leadership and executive coaching
  • Learning on demand
  • Career pathways

Rewards and Benefits

  • Family Friendly flexible Working
  • Generous holiday and special leave allowances (including the option to purchase extra holiday)
  • Local Government Pension Scheme
  • Life Assurance of three times annual salary
  • Volunteering leave (up to 4 days per year)
  • Employee wellbeing and counselling
  • Travel discounts & season ticket loans
  • Learning and Development opportunities/coaching & mentoring
  • Payment of professional fees for approved professions
  • Eye care vouchers
  • Lease car scheme (dependent on business needs)
  • Up to £8,000 relocation package (subject to terms and conditions)

You’ll also have access to MyReward, a unique platform for Essex County Council employees to gain various discounts and savings.

Your Wellbeing

At Essex County Council we are committed to supporting the wellbeing of our people. We work closely with our employees to provide wellbeing support based on their needs. We strive to enable the right environment, conditions, and behaviours so individual and organisational wellbeing is embedded in everything we do.

Join us and get Inspired to do More.

Company info
0845 743 0430
County Hall
Market Road
United Kingdom

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