Are you ready to play a leading role in significant project? North Yorkshire Council have a fantastic opportunity to join our friendly team and support an exciting large-scale deployment of the Windows 11 project. We are updating and upskilling around 10,000 devices and users.

Our team... 

Here at North Yorkshire Council our Technology Department plays a vital part in improving and developing services across the whole Council for the benefit of our customers and staff.  

We are looking for Regional Technology Support Engineers to join our project team at an exciting time. Our teams are on a crucial move to Windows 11 and alongside this need to ensure compliance and assurance of our asset lifecycle as we support the organisation to embed a new way of working. This team will work closely together to ensure a multi-disciplinary approach to enable colleagues to realise the potential of their use of Windows 11 and their IT as a whole.

North Yorkshire Council is going through a period of great change. It’s an exciting time and although we face many challenges as we adapt, it allows us to evolve our services and review the way we engage with each other and the public. We’re also striving to increase productivity and flexibility to ensure we are able to deal with ever changing circumstances that we now face in society. 

Experience / Qualifications

• An understanding of IT industry best practises and procedures
• An understanding of ITIL change, incident, request fulfilment and problem management processes              
• A good level of Windows 11 operating system experience            
• Broad technical knowledge of pc’s/laptops/peripherals and their architecture
• A working knowledge of current software packages – Microsoft Office etc.
• ICT industry experience  
• Experience of working as part of a team     
• Verbal and written skills to share information

About this role

This is a fantastic opportunity for technology professionals who are looking to start or progress their career within IT. You will join the project team for a 12-month deployment of Windows 11 and be introduced to our end users across the County.

We are looking for proactive and enthusiastic individuals to join our dedicated team. If you have a keen interest in IT hardware and productivity tools support and want to make a direct impact on your community then this post may be for you.  

The Regional Technology Support Engineers sit within Technology Support and Workplace which is a corporate wide service that aims to maximises the effective use of hardware (Laptops, tablets, smartphones, desktops etc), productivity software, digital communications, including collaborative technologies, and digital information systems.

Windows 11 project will have a focus on deployment of hardware and management of IT Assets. In this role you will work as a team and independently to recover, update/reissue and retire IT assets across each of our key hubs. Document and issue guidance and provide 1^st line support to end users with a wide variety of technical understanding.

The deployment will be taking place in our key hubs across Scarborough, Ryedale, Hambleton, Richmondshire, Harrogate, Skipton and Selby. Pool cars and above expected mileage will be covered. You will be expected to travel County-wide to fulfil your role.

The Technology Support Engineers are a mobile team who work with our internal customers in their workplace environments to resolve IT incidents and queries. As part of this rollout, the project team will signpost to key systems and changes in the Windows 11 environment. Alongside facilitating the handover, there will be a requirement to ensure the highest compliance standards for managing the recovery, rebuild, reissuing or retiring hardware.

It can be fast paced environment, and elements of the role will require decision making in high profile situations. A calm measured approach will be essential. It is an exciting time to join the Technology Support Team as we help navigate our customers through an evolving technical landscape.  

You will be supported throughout this project from colleagues across the Support and Workplace team.

Training will be provided, and you will play an active part in planning and scheduling your own work.

As travel will be necessary for this post and a valid driving licence is necessary.  

The role has some physical demands such as lifting items and an ability to travel is desirable. Upskilling is available and inductions will ensure all Health and Safety and driving training is completed. 

Who we’re looking for! 

Working for IT in North Yorkshire Council requires flexibility and self-motivation alongside active participation in teamwork.  

The ideal candidate will be someone who is proactive, has an interest or some knowledge of IT industry best practices and procedures and can work independently to support individuals or small groups with their technical queries. 

We are a friendly team at the centre of supporting services who work in the frontline roles engaging with North Yorkshire citizens. We’re looking for someone who can engage with people and has a keen interest in providing the highest level of support.

You will be supported in the role and work with Product Owners and the Service Owners across Technology Support and Workplace and be expected to be able to work independently as well as part of the wider team. 

North Yorkshire Council (NYC) 

North Yorkshire is England's largest county and one of the most rural. The area comprises the Yorkshire Dales and North Yorkshire Moors, three Areas of Outstanding Natural Beauty, the Pennines and a stunning coastline.

There are ruined castles and abbeys, serene gardens, unique breweries, thrilling rides and industrial heritage. Something for everyone! 

NYC also offers generous leave entitlement, pension scheme and a range of discount schemes. Please refer to our total rewards brochure for further information. 

If you believe you are what we’re looking for, we’d like to hear from you. 

For an informal discussion and more information, please contact Neil Wattis via Neil.Wattis@northyorks.gov.uk

To apply please click the Apply Now link below.