Are you passionate about helping people in need and making a difference in your community?

Who?

We are looking for an experienced Benefits Officer to join our team. 

What will you be doing?

• You will assess claims for Housing Benefit and Council Tax Reduction for our customers, ensuring that they receive the financial support they are entitled to and need.
• Determine entitlement by accurately calculating customer’s household, disabilities, income, savings, investments, and rents, determining which scheme applies to them before entering information accurately onto the Academy system.
• Liaise with voluntary organisations, other services of the Council or other organisations, to ensure customers receive a comprehensive service, sound advice and are supported to make informed choices.
• Identify customers who should be claiming Housing Benefit or Council Tax Reduction and help them to make a claim online or face to face. 

What do you need?

• A thorough knowledge and understanding of benefits legislation and guidance, as well as strong communication and problem-solving skills.
• A positive and proactive attitude, and a commitment to delivering excellent customer service and continuous improvement.
• Experience of dealing with customers and/or members of the public and handling personal or sensitive information.

What do we offer?

• Working for a great, forward thinking Local Authority.
• Excellent salary, pension, flexible working, fantastic employee benefits and comprehensive staff health & wellbeing scheme.
• A friendly, supportive team and a range of opportunities for continuing professional development.
• Hybrid working with the ability to work from home as well as from our newly refurbished offices in Hailsham.
• Free parking

To apply please click the Apply Now link below.