The Highways and Waste team provide statutory services that all residents of North Northamptonshire use. The post will be predominantly highways based. 

The team is responsible for providing a safe road network that operates efficiently and effectively, providing strategic direction for the future development of highways assets, public transport, active travel and all road users, being mindful of budget constraints, legislation and the sustainability agenda.  

The Waste team provides waste and recycling collection to all households and a street-cleaning service across North Northamptonshire. The team also arranges for the disposal of all waste and runs a network of Household Waste and Recycling Centres.      

The postholder will support the team to manage highway enquiries, complaints, Freedom of Information (FOI) requests and insurance claims. They will provide information to customers, including local Members and MPs, through the website and correspondence. 

The position is office-based working predominantly from Sheerness House, Kettering. North Northamptonshire operates a flexible working arrangement to enable colleagues to work remotely or from different locations depending on the needs of their role.  

What will you be doing?

Provide support to the highways team in providing excellent customer services by responding to customer enquiries and complaints, local Member and MP enquiries in an efficient and timely manner. 

Liaise with other teams across the service, as well as our contractors, to gather the necessary information to ensure timely and comprehensive responses to our customers. 

Provide support to the highways team in processing and investigating insurance claims and to develop processes to increase efficiency in claims handling and to work with the Council’s Insurance team to maintain an efficient process for handling enquiries and claims.   

Support the highways team in responding to Freedom of Information requests and formal complaints from the public. 

Manage the upkeep of the Council’s online Highways reporting system and ensure all responses from the contractor are of appropriate quality. 

Manage the highways’ website, ensuring that the content is up to date. 

Our benefits

We offer:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• agile and flexible working arrangements to help you with a healthy work-life balance.

About us

We are a new unitary council, established in April 2021; we are one of the largest unitary councils in the country. Our vision for North Northants is to be 'A place where everyone has the best opportunities and quality of life'.

Our priorities are:

• helping people live active fulfilled lives
• caring for our young people, providing them with high quality education and opportunities
• enabling a thriving and successful economy
• leading on a green and sustainable environment
• ensuring our communities are connected so they can shape their lives and where they live
• providing modern public services

Our values, as chosen by our staff, are - Customer-focused, Respectful, Efficient, Supportive and Trustworthy.

Your differences make us different - Achieve Together.

Attached documents

•  Highways Enq & Claims Officer JD Final.pdf

To apply please click the Apply Now link below.