HR Administrator
- Employer
- Telent
- Location
- England, Warwickshire, Warwick
- Salary
- Competitive Salary
- Closing date
- 18 Sep 2024
View moreView less
- Sector
- Corporate Services, Administration, Human Resources & Recruitment
- Contract Type
- Interim
Job Details
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing to the lasting impact our Team makes. Help keep the nation's critical digital infrastructures connected and protected.
The HR Administrator will deliver high quality and consistent HR advise, support and guidance to all employees and line managers as well as potential and ex-employees across the full spectrum of HR topics and employee lifecycle within agreed SLAs ensuring 80% of queries are dealt with on first contact and unique/complex cases are effectively supported by specialists.
What you'll do:
- Provide professional, expert advice and coaching on People issues across the full employee lifecycle to those contacting the HR Admin team, resolving four out of five queries on first contact
- Ensure the delivery of Customer Contact service is in line with agreed service level agreements
- Accurately administer employee lifecycle transaction process as required ensuring full accuracy, compliance and maintaining auditability where required - e.g. joiners, moves, leavers, pay and contractual changes, leave, time & attendance, reporting etc
- Ensure unique or complex queries that require specialist advice are escalated to appropriate Centre of Excellence, i.e. ER, Reward, L&D, with the customer kept updated throughout the case handover and eventual resolution
Who you are:
This is a varied role which would suit a detail conscious, organised, customer focused individual.
Key Requirements:
- Up to date knowledge and practical experience of legislation and compliance relating to the role
- Confident and well-developed verbal and written skills
- Able to quickly build effective relationships, put self in the customer shoes and always deliver fantastic service no matter what
- Well-organised and efficient; able to manage own workload, and to plan and manage tasks to ensure that deadlines & SLAs are met under pressure, even when things change. A flexible, pragmatic, systematic and customer-focused approach; able to deal appropriately with sensitive issues, and tailor solutions to fit circumstances.
- Ability to take decisions with confidence, particularly where established procedures may not exist, and ability to know when to escalate to appropriate expert
- Ability to exercise initiative and act independently. Ability to focus on the problem to be solved
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell five days each year
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
About Telent
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.Brilliance brought together.
We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focused
Company
Careers site: https://telent.com/careers
Current vacancies: Search Jobs - Telent Careers (oraclecloud.com)
Key locations: Warwick (HQ), London, Belfast, Camberley, Chorley, Dublin with other locations across the UK
About Telent
Telent specialise in the effective operation of critical national infrastructure and are at the heart of many of the UK’s and Ireland’s best-known brands. We design, deliver and support solutions and services which enable organisations to create, improve and operate the ICT and communication networks that their businesses depend on. Telent operate within various industry sectors including Transport, Emergency Services, Network Providers, Higher Education and Public Sector.
Innovative digital technologies are at the forefront of the UK’s busy Strategic Road Network to keep road users safe and services running smoothly. Transport for London, National Highways and many local authorities use our services for monitoring and controlling road usage, providing up-to-date traffic information and above all, protecting our roads and those that use them.
With traffic congestion and increasingly complex transport systems, our product and service offerings provide complete intelligent solutions. Our responsive approach to our customers, is key in an age where users expect seamless communication, regardless of the technology employed. Our highways solutions include asset management, traffic signal control & maintenance, CCTV, National Digital Infrastructure, 5G private networking and control rooms.
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
Link to our Corporate Video: https://telent.com/video2023
Why Join Telent? People, Impact, and Opportunity
People - Our People join, stay, and demonstrate high performance because they have a shared passion and belief - and a voice. They care about their work because they know their contribution is valued.
Impact - Telent does work that is stimulating, challenging and important. Our People are proud to be building and maintaining critical infrastructure.
Opportunity - We provide equal opportunities for all our People to fulfil their potential and achieve their career aspirations.
Brilliance brought together.
Rewards and Benefits
At Telent, we offer a competitive benefits package additional to the fundamental benefits you’d expect. We invest in people, providing an extensive range of benefits to help you financially, reward you for your efforts, and support your life outside of work. This extensive range is unique to Telent and includes benefits supporting balancing work and home life, health and wellbeing, recognition, and tax-friendly benefits you deserve. Benefits typically include:
- 34 days holiday, including public bank holidays, plus the option to buy or sell five days each year
- Company matched pension scheme (up to 6% contribution matched)
- Career development opportunities
- A range of family friendly policies
- Occupational health support and wellbeing portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
Where roles allow, colleagues have the flexibility to design their own work pattern so their professional and personal lives can fit better together. Many of our roles allow hybrid working providing the flexibility to work from both home and our offices.
Our Values
At Telent our values and behaviours are extremely important, and they highlight what matters to us. We strive to Be Inclusive; we respect and learn from each other. We Take Responsibility for our actions and drive development and career progression. We seek to Collaborate creating opportunities for teamwork and a ‘One Talent’. Customer Focused, we strive for continuous improvement and build and maintain trust with our customers. From the moment you join Telent, you’ll be in good company. Our people may come from different backgrounds, but all share the same drive to succeed and can-do attitude.
- Website
- https://telent.com/
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