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Blue Badge Officer

Employer
Essex County Council
Location
England, Essex, Colchester
Salary
Up to £23344.0000 per annum
Closing date
18 Oct 2024
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Job Details

Blue Badge Officer

Fixed Term, Full Time

£23,344 per annum

Location: Colchester

Working Style: Anywhere worker

Please note this vacancy is available as a fixed term contract or secondment opportunity for up to 12 months.

The Opportunity

The Customer Specialist role within the Blue Badge team, will see the successful applicant undertake administration of the Blue Badge Scheme for ECC residents, covering from the initial application stage right through to the issuing a badge.

Accountabilities

  • Processing all Blue Badge applications in line with the National legislation and guidance, whilst applying the Council's processes.
  • Responding to both postal and email enquiries, producing bespoke responses as appropriate. Sending Referrals for applications requiring an Independent Mobility Assessment (IMA) appointment.
  • Reviewing assessment reports, updating the system, and informing applicants of the outcome of their application.
  • Issuing Blue Badges using relevant systems.
  • Updating systems with all required information accurately.
  • Using all systems following the relevant guidelines
  • Producing and formatting letters, personalising as appropriate ready to be printed and posted out by the team.
  • Assisting with customer call-backs as required
  • General Blue Badge admin tasks as required.

The Experience You Will Bring

  • Computer literate (Microsoft Office, email, etc).
  • Attention to detail, as accuracy is essential for the role.
  • Good English and Maths skills.
  • Good communication skills.
  • A personable demeanour.
  • Good approach to learning and the ability to retain information, as there will be a significant amount of learning involved.
  • Have a desire to succeed and a willingness to learn new skills and demonstrate a good work ethic.
  • Ability to deliver duties, as required; being well organised, reliable, and able to meet deadlines, whilst appropriately handling confidential and sensitive information.
  • Excellent communication skills are essential, as well as an ability to build and establish relationships, a friendly approach.
  • A flexible, positive, proactive can-do attitude is a must.
  • Ability to work productively with minimum supervision.

To read more about us please visit: Climate, Environment and Customer Services

Interviews
The first stage of the interview process will require you to complete a video assessment where you will be asked set questions, and you will need to record your response. The second stage will involve a formal interview with the hiring team.

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook , Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

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Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Company

Why Essex?

Essex County Council covers 1,300 square miles from Constable Country to the Thames Estuary. From the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career.

We celebrate difference and work to ensure that no one is disadvantaged when accessing services, employment or public life in Essex. We’re proud to be a Disability Confident Leader. We’re committed to interviewing all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. We’re also committed to interviewing all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Free to deliver big

We recruit creative, ambitious, talented people, and free them up to think – and deliver – big.

We’ve made substantial changes in recent years, reorganising how we’re structured and how we work, so we can protect the most vulnerable and enable our economy to grow. Join us and you’ll be trusted to take control, manage change and make a lasting impact. You’ll be able to call upon external partners and suppliers to help you deliver. More importantly, talented, trailblazing colleagues – including many industry-leaders – will be right by your side to share ideas, knowledge and experience.

Find out how Essex County Council is changing, and how you’ll fit in.

Employee Recognition & Engagement

Here are some of the things we have in place to give our employees a sense of belonging, involvement and recognition. 

Employee Networks:

  • Ethnically Diverse Employee Network (EDEN)
  • Carers Forum 
  • Christian Network 
  • Disabled Employees Network 
  • Lesbian, Gay, Bisexual, Transgender and Questioning Network
  • Parents Network 
  • Women’s Network
  • Men’s Network
  • Young People and Apprentice Network. 

You Make The Difference’ Awards - giving employees the opportunity to nominate individuals or teams who go above and beyond for our residents.

Employee Surveys – where we listen to the voices of our people and take action on what we hear.

Employee Panels – giving you the opportunity to feed back on a range of policies and initiatives, network with colleagues and influence far-reaching changes.

Learning and Development

We have developed diverse learning opportunities to support our people to grow both personally and professionally. This includes:

  • A large suite of online training and tools
  • Dedicated learning events such as ‘LearnFest’ – our flagship annual celebration of learning
  • Apprenticeships for both new and existing colleagues
  • Financial support to achieve professional qualifications
  • Support from subject matter experts 
  • The opportunity to share your own expertise to up-skill colleagues
  • Leadership and executive coaching
  • Learning on demand
  • Career pathways

Rewards and Benefits

  • Family Friendly flexible Working
  • Generous holiday and special leave allowances (including the option to purchase extra holiday)
  • Local Government Pension Scheme
  • Life Assurance of three times annual salary
  • Volunteering leave (up to 4 days per year)
  • Employee wellbeing and counselling
  • Travel discounts & season ticket loans
  • Learning and Development opportunities/coaching & mentoring
  • Payment of professional fees for approved professions
  • Eye care vouchers
  • Lease car scheme (dependent on business needs)
  • Up to £8,000 relocation package (subject to terms and conditions)

You’ll also have access to MyReward, a unique platform for Essex County Council employees to gain various discounts and savings.

Your Wellbeing

At Essex County Council we are committed to supporting the wellbeing of our people. We work closely with our employees to provide wellbeing support based on their needs. We strive to enable the right environment, conditions, and behaviours so individual and organisational wellbeing is embedded in everything we do.

Join us and get Inspired to do More.

Company info
Website
Telephone
0845 743 0430
Location
County Hall
Market Road
Chelmsford
Essex
CM1 1QH
United Kingdom

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