Blue Badge Officer

Fixed Term, Full Time

£23,344 per annum

Location: Colchester

Working Style: Anywhere worker

Please note this vacancy is available as a fixed term contract or secondment opportunity for up to 12 months.

The Opportunity

The Customer Specialist role within the Blue Badge team, will see the successful applicant undertake administration of the Blue Badge Scheme for ECC residents, covering from the initial application stage right through to the issuing a badge.

Accountabilities

• Processing all Blue Badge applications in line with the National legislation and guidance, whilst applying the Council's processes.
• Responding to both postal and email enquiries, producing bespoke responses as appropriate. Sending Referrals for applications requiring an Independent Mobility Assessment (IMA) appointment.
• Reviewing assessment reports, updating the system, and informing applicants of the outcome of their application.
• Issuing Blue Badges using relevant systems.
• Updating systems with all required information accurately.
• Using all systems following the relevant guidelines
• Producing and formatting letters, personalising as appropriate ready to be printed and posted out by the team.
• Assisting with customer call-backs as required
• General Blue Badge admin tasks as required.

The Experience You Will Bring

• Computer literate (Microsoft Office, email, etc).
• Attention to detail, as accuracy is essential for the role.
• Good English and Maths skills.
• Good communication skills.
• A personable demeanour.
• Good approach to learning and the ability to retain information, as there will be a significant amount of learning involved.
• Have a desire to succeed and a willingness to learn new skills and demonstrate a good work ethic.
• Ability to deliver duties, as required; being well organised, reliable, and able to meet deadlines, whilst appropriately handling confidential and sensitive information.
• Excellent communication skills are essential, as well as an ability to build and establish relationships, a friendly approach.
• A flexible, positive, proactive can-do attitude is a must.
• Ability to work productively with minimum supervision.

To read more about us please visit: Climate, Environment and Customer Services

Interviews
The first stage of the interview process will require you to complete a video assessment where you will be asked set questions, and you will need to record your response. The second stage will involve a formal interview with the hiring team.

Why Essex?

Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England's oldest town, Colchester, and two of its newest - Basildon and Harlow - are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

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