The Welfare and Benefits Service plays a vital role in supporting residents across North Yorkshire by managing applications for Housing Benefit, Council Tax Reduction, Discretionary Housing Payments, and Exceptional Hardship Awards. Our dedicated team assesses claims and provides expert advice to both our customers and our colleagues across various council services.

Join Our Team!

We are excited to offer opportunities for Benefit Funding Officers to join our friendly, supportive, and customer-focused Benefits Compliance Team. If you’re passionate about making a real difference, we want to hear from you!

Your Role

As a Benefit Funding Officer, you will:

• Provide Financial Support and Advice: Assist existing benefit customers facing severe financial hardship by assessing applications for Discretionary Hardship Payments and Exceptional Hardship Awards.
• Deliver Local Assistance: Play a key role in implementing other local assistance schemes, ensuring our customers receive the support they need.
• Collaborate with Services and Agencies: Work alongside various services and organizations to support customers with complex needs.
• Champion Customer Care: This role is centered on providing compassionate support to our most vulnerable customers. With the customer at the heart of what we do, you'll be making a meaningful impact every day!

What You Bring

We seek individuals with a strong commitment to customer service who can respond with empathy and positivity. Ideally, you will:

• Have recent experience assessing Housing Benefit and Council Tax Reduction claims, along with a solid understanding of the relevant regulations and legislation.
• Possess experience in a customer support environment, engaging with customers one-on-one.
• Be IT proficient, utilizing customer databases, internet applications, and Microsoft Office effectively.
• Have excellent communication skills, able to explain complex issues and provide guidance across various contact channels.
• Be a confident and proactive decision-maker with a strong approach to problem resolution.
• Hold a GCSE or equivalent in English and Maths.

For more detailed information, please refer to the Job Description.

Additional Information

You may need to travel to other offices in North Yorkshire for training and team meetings. This role involves handling sensitive information, so a basic disclosure from the Disclosure and Barring Service will be required.

Contact and Apply

Ready to take the next step? For an informal conversation about this opportunity, please reach out to Nicky Hasson at Nicky.Hasson@northyorks.gov.uk and cc Nicky Gray at Nicky.Gray@northyorks.gov.uk.

To apply please click the Apply Now link below.