The role of a Service Support Officer is essential for maintaining the smooth operation of IT services within an organisation. By effectively managing incidents, facilitating communication between technical teams and users, and supporting continuous service improvement, the Service Support Officer contributes significantly to the overall success of the IT department and the satisfaction of its users. This position offers a rewarding opportunity to make a positive impact in Westmorland and Furness Council while developing valuable skills in IT service management.

Join us in a collaborative environment where your skills and innovative ideas will make a tangible impact. If you are ready to take on a rewarding challenge and help us elevate our ICT services, we encourage you to apply!

Who we are looking for

Westmorland and Furness Council are seeking a dedicated Service Support Officer to join our ICT service team and contribute to the effective delivery of IT services. In this role, you will be responsible for managing and supporting our IT Service Management (ITSM) processes, ensuring that technology services are delivered efficiently and align with our organisational goals.

Your key responsibilities will include administrative, asset and configuration management support, manage ICT procurement requests, and to act as a point of reference to ICT service staff for procurement queries and issues, and to manage goods receipting and disposal. You will play a crucial role in maintaining service quality, conducting regular reviews, and implementing best practices in ITIL (Information Technology Infrastructure Library) methodologies.

If you are passionate about improving service delivery and enhancing the user experience within a community-focused environment, we encourage you to apply!

To find out more…

For more information about this role, including key accountabilities and essential criteria, please view the Post Specification.

If you would like an informal conversation about the role, or if you have any questions, please contact awad.sada@westmorlandandfurness.gov.uk

To apply please click the Apply Now link below.