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Service Product Manager

Employer
North Yorkshire Council
Location
North Yorkshire / Countywide
Salary
£37,035 - £45,718
Closing date
26 Jan 2025
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Job Details

Would you like to work with an enthusiastic and fun team to make great digital products?

If the answer is yes, then we want to hear from you!

About the role

We are looking for a Service Product Manager to join our Service Design and Digital Adoption team within the Transformation department.

This is a unique opportunity to help to design, evolve and manage internal and external facing digital products.  As a Product Manager, you will take products through discovery, alpha, beta and live phases of development with the goal of making Council services simpler, easier and faster to use. You will devise and iterate the product roadmap and backlog, be a champion for user needs, document product knowledge, and communicate plans and progress through various channels, stakeholder meetings and demonstrations.

About us

The team is an evolving function responsible for creating, managing and improving a wide range of digital products that provide core capabilities across council and partner services. 

You'll be working with our Senior Service Product Manager and alongside our service designers, product managers and digital and automation analysts, as well as the wider technology team.

As part of a multi-disciplinary team, we're changing how the council manages their digital products for the better.

Recent projects the team have delivered include:

  • Digital council services – these include online services such as highway fault reporting, Blue Badge applications, and waste and parking permits. We have also implemented a comprehensive 'Contact Us' solution and developed a location checker to help direct users to area-specific web content.
  • Household support fund – delivering a digital process that allows eligible residents to apply for financial support quickly and easily.
  • Self-service IT portal – an online platform that allows staff to find answers to their questions and resolve issues independently, without needing to contact a support agent.
  • Chatbot - an interactive tool that allows users to get answers to their questions and resolve issues through automated conversations, without needing to contact a support agent.
  • Robotic Process Automation (RPA) - a technology that automates repetitive tasks and processes, enhancing user experience by reducing manual effort and increasing efficiency.

We're a relatively new organisation following Local Government Reorganisation and are still setting our direction, so come and join us and be part of our journey and help us shape how we work.

The Transformation team is an innovative, fast paced and large department providing digital and data services as well as change management and innovation initiatives. We enable the organisation and its partners to achieve their outcomes and continually improve the services we deliver to the people of North Yorkshire and beyond.

You will be joining at an exciting time of change for the council after bringing together eight councils into a single new council for North Yorkshire. You’ll be a key part of our digital transformation and will have an opportunity to be involved in exciting change as we prepare to deliver the next phase of transformation in North Yorkshire.

About you

We are looking for somebody with a passion for digital and technology.  You may have come from a Project Management role, or perhaps another area of IT, or have experience working in a customer centric role. We try to put customers at the heart of everything we do, so we’re looking for someone who has that mindset.

The successful candidate will

  • be educated to Level 3 standard (for example A-Level, HND/C) or equivalent.
  • have evidence of continuing professional development in a digital and technology or customer centric environment.
  • have good understanding of digital product management methodologies including user centred design and user interaction design.
  • have good understanding of gathering requirements, UX analysis techniques, for example user research, business process testing, user stories and customer journey mapping.
  • Have good understanding of change management techniques; and
  • Have some experience of planning and delivering work successfully in a project or product environment, product lifecycle management, and using the Agile framework.

 What can we offer you?

As a North Yorkshire Council employee, you will have access to some great benefits via our everybody benefits scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured and our employee assistance programme to assist with your health and wellbeing. You will also have access to a favourable local government pension scheme and flexible working options.

For more information about our role please contact Anne-Louise Arkle, anne-louise.arkle@northyorks.gov.uk, 01609 533050.

Job Description.docx

To apply please click the Apply Now link below.

Company

From the 1st April 2023 the eight district, borough and county councils in North Yorkshire merge to form the new Council, serving 611,000 residents.

The County of North Yorkshire is the largest County in England and Wales. Within the county are 598 square miles of the Yorkshire Dales National Park, and 530 square miles of the North York Moors National Park. The county is included in the Yorkshire and Humberside Region.

Whilst the economy of the County has traditionally been dependent on agriculture and tourism, there is a fast growing high technology base and this, together with other forms of light manufacturing industry, is of increasing importance. The Council has an active policy of economic development and the predominantly rural character of the County is highly attractive to high technology businesses as well as the traditional industries of farming, food production and tourism. The County contains several centres of great historic interest, market towns that invite light industrial development, the modern coalfield area in the South, scenic, lightly populated upland areas and the extensive lowland area in the Vale of York.

With a brand new Council, newly elected members, the prospect of a new combined authority as well as its’ first ever mayor, North Yorkshire is on the cusp of a new dawn. The county already has firm foundations - a strong culture and identity which is rich in heritage; thriving communities where the people and places are resilient and innovative; beautiful scenery with stunning landscapes, quaint villages, market and coastal towns; plus the vibrant cities of York and Leeds just on the doorstep.  This amazing county combines the best of the traditional and the modern, and is widely regarded as one of the best places to live in the UK.  North Yorkshire is a great place to live, work and do business.

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